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Data Protection and Privacy Statement
If you have any questions or queries about data protection, cookies or privacy please use the contact form to email us or telephone us on the number given in the contact form
We do not capture and store any personal information about individuals who access this Web site, except where you voluntarily choose to give us your personal details via the contact form on our website, or emailing us.
The data collected via the contact form on our website is:
Any information you provide will be held securely and in accordance with the Data Protection Act 1998
Any personal information you give us via this website is used exclusively by carmarthenshire carpet care for contacting you and replying to your query. We will not disclose any of your personal information to outside organisations and/or individuals unless you authorise us to do so, or the law requires it.
The General Data Protection Regulation (GDPR) provides the following rights for individuals:
The right to be informed
The right of access
You can request by email confirmation that we process your personal information, and a copy of what information we hold. We are obliged to provide this information within 30 days of the request although we will aim to provide the information sooner. This may be subject to identification checks.
The right to rectification
We aim to ensure your personal data is correct and accurate and we may contact you to verify this, however you can email us to update your personal information. This may be subject to identity verification. We are obliged to respond within 30 days however will aim to respond sooner.
The right to erasure
The right to erasure does not provide an absolute "right to be forgotten". Individuals have a right to have personal data erased and to prevent processing in specific circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
- When the individual withdraws consent.
- When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
- The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
- The personal data has to be erased in order to comply with a legal obligation.
You have the right to request the erasure/ deletion of your personal data providing that there is no compelling reason for us to retain this information. If there is no reason for us to keep your details for contract, invoicing, quotation or legitimate interest, it is removed from our system. You can request this erasure at any time by email stating the reasons clearly. This may be subject to identity verification. We are obliged to respond within 30 days, but we aim to respond sooner.
The right to restrict processing
The right to data portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. To comply with this, we can provide the personal data in a structured, commonly used and machine-readable form, such as CSV files. Machine readable means that the information is structured so that software can extract specific elements of the data. This enables other organisations to use the data. You can request this information at any time by email. this may be subject to identity verification. We are obliged to respond within 30 days, but we aim to respond sooner.
The right to object
You have the right to object to us processing your personal information if there is no legal basis or consent has not been given or withdrawn. An example may be that you no longer wish to receive information emails from us. We would still need to process your personal information to fulfil our contract with you for example. You can inform us at any time by email stating the reasons clearly for objection. This may be subject to identity verification. We are obliged to respond within 30 days, but we aim to respond sooner.